elyucasino Privacy Policy

1. Overview

This Privacy Policy ("Policy") describes how elyucasino ("elyucasino," "we," "us," or "our"), the operator of the online gaming platform at elyucasino.app, handles the personal data of its users ("you," "Player," or "Data Subject") in the Philippines and elsewhere.

elyucasino is committed to protecting your privacy and processing your personal data responsibly, transparently, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account on elyucasino or otherwise using our platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the elyucasino platform.

2. Data Controller

elyucasino acts as the Personal Information Controller (PIC) with respect to the personal data collected through the elyucasino platform. As PIC, elyucasino determines the purposes and means of processing your personal data.

elyucasino has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the DPO using the details provided in Section 13 of this Policy.

3. Data We Collect

elyucasino collects personal data from you in the following categories:

3.1 Registration Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address and mobile number
• Username and encrypted password
• Residential address (city/province, e.g., Manila, Cebu, Davao, Quezon City, Makati)
• Nationality and country of residence

3.2 Identity Verification Data (KYC)

• Government-issued photo ID (e.g., PhilSys ID, passport, driver's license, UMID, SSS/GSIS ID)
• Selfie or live photo for facial verification
• Proof of address documents where required
• Source of funds documentation for high-value transactions

3.3 Financial Data

• GCash or PayMaya account number (last digits only; full credentials are never stored)
• Bank account details for BPI, BDO, Metrobank, or other Philippine banks
• Transaction history: deposits, withdrawals, wagers, and winnings in Philippine Peso (₱)

3.4 Technical & Usage Data

• IP address, device type, browser type, and operating system
• Login timestamps and session duration
• Game activity logs, betting history, and platform navigation data
• Cookie identifiers and similar tracking technologies (see Section 9)

3.5 Communications Data

• Customer support chat transcripts and email correspondence
• Survey responses and feedback submissions
• Promotional opt-in preferences

4. How We Use Your Data

elyucasino processes your personal data for the following purposes:

• Account Management: To create, maintain, and secure your elyucasino account, including authentication and password recovery.
• Age & Identity Verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in compliance with Know Your Customer (KYC) obligations.
• Transaction Processing: To process deposits, withdrawals, and wager settlements via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels.
• Legal & Regulatory Compliance: To comply with applicable Philippine laws, including anti-money laundering (AML) obligations under Republic Act No. 9160 (AMLA) and reporting requirements to relevant gaming and financial authorities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized access, and other security threats to the elyucasino platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gameplay patterns and enforce self-exclusion, deposit limits, and other responsible gaming tools you have activated.
• Marketing & Promotions: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent or where permitted by applicable law. You may opt out at any time.
• Platform Improvement: To analyze usage patterns and improve the elyucasino platform, game offerings, and user experience.

5. Legal Basis for Processing

elyucasino processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and elyucasino (i.e., to operate your account and provide gaming services).
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML, KYC, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for elyucasino's legitimate interests in fraud prevention, platform security, and business operations, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

elyucasino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following circumstances:

• Payment Processors: We share necessary financial data with GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers solely to process your transactions.
• Identity Verification Providers: We engage accredited KYC service providers to assist with identity and age verification. These providers process your data under strict confidentiality obligations.
• Regulatory Authorities: We may disclose your data to the National Privacy Commission, Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), or law enforcement agencies where required by law or court order.
• Technology Service Providers: We engage cloud hosting, cybersecurity, and analytics providers who process data on our behalf as Personal Information Processors (PIPs) under data processing agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom elyucasino shares personal data are required to implement appropriate technical and organizational security measures and to process data only for the specified purpose.

7. Data Retention

elyucasino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation.

Upon expiry of the applicable retention period, elyucasino will securely delete or anonymize your personal data in accordance with its data disposal procedures.

8. Data Security

elyucasino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the elyucasino platform
• AES-256 encryption for sensitive data stored at rest, including financial records and identity documents
• Multi-factor authentication (MFA) options for player accounts
• Role-based access controls limiting internal access to personal data on a need-to-know basis
• Regular penetration testing and vulnerability assessments conducted by independent security firms
• 24/7 security monitoring and intrusion detection systems
• Staff training on data privacy and security obligations

While elyucasino takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your elyucasino login credentials and for securing your own device. If you suspect unauthorized access to your account, contact elyucasino support immediately.

9. Cookies & Tracking Technologies

elyucasino uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze platform usage.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These cannot be disabled as they are required for authentication, session management, and security. No consent is required for these cookies.
• Functional Cookies: Remember your preferences (e.g., language, display settings) to personalize your experience.
• Analytics Cookies: Help us understand how players use the elyucasino platform so we can improve performance and game offerings. These are activated only with your consent.
• Marketing Cookies: Used to deliver relevant promotional content. These are activated only with your explicit consent and can be withdrawn at any time.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the elyucasino platform.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by elyucasino:

• Right to be Informed: The right to know what personal data elyucasino collects about you and how it is processed.
• Right of Access: The right to request a copy of the personal data elyucasino holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact elyucasino's Data Protection Officer using the details in Section 13. elyucasino will respond to your request within fifteen (15) business days.

11. Minors

The elyucasino platform is strictly intended for adults aged 21 years and above. elyucasino does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the elyucasino platform, please contact us immediately at the details provided in Section 13.

12. Changes to This Policy

elyucasino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the elyucasino platform.

The date of the most recent revision is displayed at the top of this page. Your continued use of the elyucasino platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

13. Contact the Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by elyucasino, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.